Concierge and Deliveries

Concierge and Deliveries


Our friendly and professional concierge service operates Monday to Friday, 7am to 6pm. Our staff are happy to assist with visitor access, taxi bookings, building services, local area knowledge and directing traffic flow.

Concierge is located in the ground floor lobby and can be contacted via phone on 03 9635 6518 or email at


All deliveries to The Urban Workshop are to be made via the loading dock. Deliveries through the main foyer are not permitted.

The loading dock is staffed from 7am to 6pm weekdays. Deliveries can be made during this time without prior arrangement. Outside these hours, access must be arranged at least 24 hours in advance. Contact the Loading Dock Manager via email at

Access to the loading dock is via the Little Lonsdale Street entrance. The loading dock entrance has a height limit of 3.5 metres.